Shipping policy

Local (SA) Shipping:A standard shipping rate for local South African orders is included at checkout, to the value of R99. Shipping times vary based on the courier and location, with major centre's within SA receiving orders within 3 business days and outlying areas receiving orders within 5 business days. Any changes to the delivery address must be communicated to Smith House of Tea at info@smithhouseoftea.co.za within 24 hours of the order being placed, to avoid any delays. 

International Shipping: All orders are shipped from South Africa through our international shipping partners, FedEx and UPS. Delivery takes up to 10 working days.

NOTE: Many countries add extra import taxes and VAT to incoming packages from foreign companies. It is up to you, the customer, to know about and to pay for the shipping taxes in your own country. Smith House of Tea (Pty) Ltd is not responsible for any additional costs accrued from custom taxation or abandoned packages. International vendors must agree to these terms when placing orders. Should you have any queries about shipping, please contact: info@smithhouseoftea.co.za

Click & Collect: Customers based in Cape Town and who are happy to collect can select the 'Click to Collect' button when the order is being finalised at checkout and can collect from our studio in Gardens. Customers collecting will be notified via email when their order is ready to collect, within normal working hours. This is usually between 2 - 4 days after the order was placed online.